This is typically the person with admin permissions who set up your Microsoft 365 account for you. ![]() You'll need to ask someone else to reset your password for you.Īsk for a new password from your workplace technical support. What if my alternate email address is wrong? When you receive confirmation that your password has been reset, select the link on the confirmation page, and then sign in to Microsoft 365 with your new password. If you close your browser window or take longer than 60 minutes to respond, you'll have to restart the process.Įnter a new password, confirm it, and then select Finish. Complete the reset process by using the same computer and browser session. Important: You need to respond within 60 minutes to the email and to the text message.
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